Enter your Patient Portal email and password, then select your providers Patient Portal, and youll be able to access your health information. Thank you for downloading athenaPatient! Click the desired form. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. Features and services. We may charge a reasonable, cost-based fee. We can share health information about you with organ procurement organizations. Please do not expect a response on weekends or holidays. For current customers with athenaNet issues or who are seeking support. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. For questions on those practices, please consult your healthcare provider/institution. You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. Patient Portal - Athenahealth If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). | athenahealth Meet the experts helping us reshape healthcare. What are the minimum requirements for my mobile devices Operating System to be able to support the athenaPatient app? By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. Log In Sign Up If you are new to CHAS Health or don't already have an athenahealth account, sign up today for online access to your health records, labs, test results, and more. Select your provider, office location, and your preferred time of day and days of week. You may request a Patient Portal account for yourself. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. Select the payment you would like to view. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. Select the message type from the dropdown options based on the topic of your question. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. Select the message type from the dropdown options based on the topic of your question. If youve set up text messaging as your security option, the following message will appear: 2. It is your responsibility to monitor these messages. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. Click the desired message in your inbox to read the message. We can use and share your health information to bill and get payment from health plans or other entities. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. Just look for the Patient Portal link and click on it to be taken to the Patient Portal welcome page. Relieve your team of administrative work and let us complete it more quickly and accurately. If you need help remembering the email associated with your Patient Portal account, contact your providers office and they should be able to help identify it for you. If you need to speak with the office sooner, please call the office directly. Contact your provider's office and request a password reset email. See how our technology and expertise can have you thriving from day one. What if I'm unable to access the Patient Portal? athenahealth is unable to respond to general support inquiries sent to this email address. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). For example, a parent would have access to their childrens health data. Scalable technology that spans care settings, Better care and costs with clinical data exchange, Integrating your insights into the moment of care, A partner for every stage of your journey. Clicking Linked Portal Accounts will bring up a list of all the Patient Portals you are connected to and the provider groups that are connected. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. powered by. Navigate to the Account screen by clicking Account in the bottom navigation bar. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. All communications between you and your provider's office are carried over a secure, encrypted connection. The AthenaHealth Patient Portal is an online web-based application that allows patients to interact and communicate with their healthcare providers such as physicians and hospitals. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. Therefore, use of Patient Portal may not be appropriate if there is sensitive information that you want to discuss directly with your healthcare provider. See how we work together to solve healthcares biggest challenges. You need to select the Accounts icon in the lower right navigation bar. Please click OK to continue your session. We secure your personal information from unauthorized access, use or disclosure. Improve your performance with the support of the largest connected network in healthcare. Tools and resources that support building apps and the interfaces to support them. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. From media mentions to relevant data-driven insights, this is the home of athenahealth in the news. Note: This feedback form is NOT for medical questions or advice. Athenahealth - Patient Portal How do I ask a question about my account balance? We apologize for the inconvenience."? Select your provider, office location, and your preferred time of day and days of week. This error occurs when there was an issue during the login process. What if I'm unable to access the Patient Portal? We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. that you are authorized to address the patient's billing matters. Click the Visit Web Portal button and an external browser will open with you automatically logged into your selected Patient Portal. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. If you have already started checking in but havent finished, you will see a button on the appointment card labeled, The first way to send a message is to navigate to your, The second way to send a message is to click on an existing message in either your Inbox or Sent tab views. Start by clicking the button below, and logging in with the email and password you already use. Select your provider and office location. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. . . By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. Once there, you will see an option labeled Linked Portal Accounts. for more information about an FDA recall. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. trouble logging in, password assistance, access to family members information etc.) This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. If you don't agree, don't use the Patient Portal. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. You agree not to use Patient Portal to post or send or post any illicit or offensive material. Statement Code is incorrect. Click on the back arrow to return to the Patient Portal. You understand that Patient Portal provides you with online access to some clinical information about you. Therefore, use of Patient Portal may not be appropriate if there is sensitive information that you want to discuss directly with your healthcare provider. If your healthcare provider uses athenahealth products, there are a few ways you can create an account with us to access your Patient Portal. Give clinicians and patients the support they're looking for with streamlined, flexible experiences that work the way they do. We will say "yes" to all reasonable requests. How do I set up access to view healthcare information for my family members or others I provide care for via the athenaPatient app? If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. We secure your personal information from unauthorized access, use or disclosure. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). You can ask us not to use or share certain health information for treatment, payment, or our operations. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. What do I need to access the Patient Portal? We typically use or share your health information in the following ways. We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. When you click the. We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. Let us know in writing if you change your mind. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. For information on the Covid-19 vaccine: https://healthcare.ascension.org/COVID-19/Covid-Vaccine. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. How soon can I expect a response from my provider? What if I dont remember my Patient Portal email? This will bring up a list of accounts and settings where you will see a list of all Patient Portals you have access to. How do I know which providers share data (appointments, messages, test results, etc.) Your use of the Portal after we make changes is deemed to be acceptance of those changes. Click the Visit Web Portal button and an external browser window will open with you logged into your Patient Portal. . Example: A doctor treating you for an injury asks another doctor about your overall health condition. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. This can occur when the data systems are undergoing maintenance. Meet patients where they are and deliver vital care while helping maintain your practices schedule density. Innovating healthcare. Improve clinical efficiency and patient outcomes with technology that exchanges medical information and surfaces relevant data during encounters. Improve your quality program performance with expert, end-to-end support. Initially, athenaPatient will offer a convenient mobile solution for staying engaged with your care team(s) and managing your health. We may also share your information when needed to lessen a serious and imminent threat to health or safety. Deliver quality care more easily with support that lets you focus on your patients. You are solely responsible for any sharing of Patient Portal content that you intentionally or unintentionally communicate to others. The Portal does not respond to web browsers' Do Not Track signals.
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