Thank you. A special [censored] you very much. Refunds and credits will only be issued on orders placed using a valid payment via the Instacart platform. What I think happened is that somehow the brand new shoppers got priority on better paying batches or something because boy did it go downhill quickly. Shoppers have a card issued through Instacart that they use to make purchases. What is the future of fast food' There is no longer a dollar menu. I entered her EBT information and selected the option to use ebt/snap as the payment method. . Customer won't likely want to exchange it for another, as the whole batch is likely rancid. It earns 5% back on Instacart purchases and a welcome offer of a $100 Instacart credit automatically upon approval, plus a free year of Instacart+ membership. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. - an item arrived broken or in an unusable condition. Please contact Instacart Care if your alcohol items are damaged. I'm never surprised at the length some people will go just to cause trouble. Like Instacart, you get a personal shopper who will pick up the items on your list from various local stores, including Kroger, Target and CVS. What do people get out of reporting damages? Get Marilu's Turkey Gravy delivered to you in as fast as 1 hour via Instacart or choose curbside or in-store pickup. Ive been scammed by Instacart by someone using my card to order groceries unauthorized by me. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. For example, if you put the items on the customers front porch, take a picture that clearly shows the items and the porch. Kroger told KPRC 2 the Instacart shopper is being investigated for fraud and is no longer with Instacart, and . Green cards cant be scanned and must be manually entered. Youll need to tap the three horizontal bars in the upper left hand corner of the app. They can wind up with free groceries or extra money, and the customer ends up with nothing. A woman shared her frustration on TikTok with a male Instacart shopper who refunded her bread because he couldn't find it. The biggest player in the game, McDonalds, is finally staging acomebackand putting kale on the menu.Theres a lot of change happening in the world of fast food. Called Instacart spoke to a women, While she was speaking to me she said she was looking into my account Actually, she was sending me an email explaining "holds on an account" . Unbelievable!! 11 votes, 24 comments. Instacart+ family account terms and conditions, Sephora holiday sales terms and conditions, Instacart Mastercard Pay with Points terms, Instacart+ promotional terms and conditions. My account was then overdrawn. If you are a victim of an Instacart scam, there is a chance that Instacart will help you to resolve the issue, especially if you are a customer. If you selected an item issue, choose the affected item(s). Then, Instacart will connect you with a personal shopper in your area to shop and deliver your order. It . They have zero customer service knowledge and deliveries are never complete as ordered. This live chat can be accessed from the desktop website or mobile app. In some cases, delivery drivers will drop off your groceries at the wrong address, leaving you stuck with no food and out of money. Best for straight and wavy hair. They found out the name of the person associated with my account and now Im getting scam calls fro that person as well as scam calls from Instacart. However, nearly every order now pays $7 regardless of the size. Just so many things wrong with IC and it really does start with corporate at the top. Instacart is a great side gig for a lot of people, but it's not perfect. If you selected an issue under Other issues, choose the specific issue. . Instacart, which had an estimated valuation in the tens of billions of dollars, experienced tremendous success over the past few years, especially when its primary service - home delivery of groceries and other products - became a necessity for anxious and cautious customers during the pandemic. How they treat there employees and refuse to pay them! **Instacart doesnt accept green cards for orders in California, Washington, Missouri, and Minnesota, or for Costco or Walmart orders nationwide. 6. Even though they approve a replacement, they will report the items as a poor replacement, meaning they dont approve of the chosen substitute. Customers can request a refund through Instacart, but it may take a few days. Shoppers can only add alcohol to replace other alcoholic items. I bought some store-made pico de gallo that smelled absolutely rancid when I opened it. Check your bank account for the refunds! If you are fed up with the service entirely, learn how to delete your Instacart account altogether. Press question mark to learn the rest of the keyboard shortcuts. If the Instacart customer doesnt have any instructions and an item is out of stock, the Shopper can message the customer and see if theyd like a replacement. Go to the Instacart app and tap the account icon to access your account; select "Your Orders" to find the purchase with the item you would like a refund for and tap on that order. Is there a way to tell instacart an item is defective by no fault of the shopper? Theres a trick to getting your Instacart order picked up quickly, but first, lets discuss why orders get cancelled. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Maybe some of the strawberries inside the container were starting to mold? Though it should hopefully be an uncommon occurrence, sometimes food items are missed from your order and get forgotten. If customers could be rated it would be a different story. Tap the Orders icon in the bottom right corner. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Matt Wilson. I see it as a customer wanting their money back if the product they received was less than edible, the same way, if they could, they would have returned it to the store. Desired outcome: If you find yourself in possession of expired foods, whether its fruit, meat, or something else, Instacart will gladly help you get refunded for those items. Ridester.co is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon. would send me a form to complete and "department" would look at it in 48 You can check availability in your area with the Instacart app or website. So I had a grocery order, and the shopper did absolutely nothing wrong. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. These were sandwiches made at the deli, wrapped in plastic wrap and on styrofoam boards. They charge for membership, service fees, service fee tax, traveling fees and container fees. Don't they save them? You keep giving delivery dates but you don't show up. There isnt much you can do to prevent this as a Shopper, but it can hurt you if you get lower star reviews. On Dec. 31st I placed a rather large order at my local grocery store. Common: 2-in x 6-in x 8-ft; Actual . Time is running out for you to score the biggest savings on passes to TechCrunch Disrupt 2023 the original and always-evolving conference dedicated to early . However, if its a large order with a generous tip, you may find it gets picked up a bit quicker. Press J to jump to the feed. They hope that the customer wont notice, and theyll be able to keep the extras or return them for cash or gift cards. DoorDash is a great alternative to working for Instacart, and generally speaking, they pay better! It has been weeks, and was a great factor in me slowing down with Instacart. The chair was even an add-on after I informed the customer that I was checking out. When placing an order, customers can indicate their replacement preferences. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Instacart also promises its customers that theyll deliver all of the items ordered. But like I said, they are more than generous with their policy. Get CareOne 91% Isopropyl Alcohol delivered to you in as fast as 1 hour via Instacart or choose curbside or in-store pickup. I have been with instacart I believe two years , I work alot and especially during the holidays, every major storm for the last 2 years and there's been several , often times 1 of 3 I the niagara falls and surrounding areas during bad weather Share your photos and videos with others to prove the truth of your words. An instacart shopper delivered to a neighbor at my friend's apartment on sunday, Jan. 1, 2023 around 4:30pm. No penalty to shoppers. Actually call the service line and make a complaint. Its easier than ever for you to go out there and shop on Instacart and get the refund you deserve. Some scams are directed at customers, while others primarily affect Shoppers. Instacart promises customers that their Instacart Shoppers will only buy items in perfect shape. . report and say as much as you said here, will NOT Help you on whatever these dings do to batch priority but will eventually lead to customer's removal from system if they consistently get reported on fraud on produce claims, *maybe,*. Poor bagging leading to damaged item (s) Please contact Instacart Care if your alcohol items are damaged. and I could only log in with a password. In some cases, the shopper can also enter your information manually. Maybe I'm missing something . Thank you for being concerned! Broken seal. She has the calm to handle any customer escalation with enthusiasm and commitment to maintaining . Start shopping online now with Instacart to get your favorite products on-demand. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Some customers will even go so far as to send pictures of the damaged goods. Refunds on Instacart Express. 5. As a result, I doubt I'll renew my service. Got my order which smells like cigarettes, notice I was missing items. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Once there youll see an option to add the items to your cart again or view the receipt. Whatever some of these people really suck, and as far as I am concerned, can go to the store themselves. In 2020, the Los Angeles Times reported on unfair ratings received by InstaCart shoppers, noting that some customers report missing items in order to get them for free, which can lower their . Obviously, if you canceled your own order, this wouldnt be a surprise. Instacart makes it easy to order from your favorite stores. In one scam, some Instacart customers have noticed that they have a separate charge for extra items on their accounts. They would not honor the listed price on the Instacart web site. Missing items; Incorrect items; Damaged items; Poor replacements; Early/late orders; Ready to make more money than with Instacart? Can't Instacart check the chat logs? and may expire. Start shopping online now with Instacart to get your favorite Quick Picks by Publix products on-demand. Your shopper will verify your age and scan the front and/or back of your ID when they deliver. Not only did Instacart charge me the $72, but also charged me the $20. Either a Shopper or customer is using Instacarts policies and system to their advantage. I had this happen to me. It wont be refunded as a credit, but rather the funds will be put back into your bank or on your credit card. New comments cannot be posted and votes cannot be cast. I WILL NEVER USE YOU AGAIN. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. I made an order on December 31, which is NY Eve. Never again! Answer (1 of 4): You have to cancel the order before the time is up to do so. All eligible items, including fresh foods, will be listed depending on your address. Manual ID entry isnt available for orders in California, or for Costco or Walmart orders nationwide. To request a refund, report the issue to customer support. If my area made it possible for me to get there without a car, I wouldn't have ordered instacart. Create an account to follow your favorite communities and start taking part in conversations. As requested, I have provided a refund of $44.03 for the items that you reported as damaged. Thank you for being concerned! Or another solution take it back to the store at the customer service desk they will just offer a new one or store credit. Keep Your Receipt! Shopper refused to bring groceries to my door. Click Report a problem on the relevant order. Customers arent charged for items that are out of stock or arent delivered for some other reason. I reported a wrong item since I thought it would give me some options, but it just refunded the item and now won't let me rate or change the tip amount. For some reason, this was blocked.