Once cleared, your points will turn into money off any future purchases. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Footasylum Discount Code - 60% Off - March 2023 - The Sun Vouchers !spoke to Edge lane store about colours in crocs. As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. Just noticed that the box they have sent them in isn't for the correct trainers. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Will definitely be ordering from them again. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. Bought a pair of Boss trainers at the end of November 2022. In just a few steps, we'll have it sorted. The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. Here are 8 tips for writing great reviews. Treated myself to some new trainers and jogging bottoms in the sale! Happy from start to finish! You can return your product via Asda toyou, CollectPlus, Hermes and InPost. Free return by our courier service. We use dedicated people and clever technology to safeguard our platform. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Suggested companies are based on peoples browsing tendencies. I ordered an item with Christmas delivery on 20th December and received an email confirmation. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. 10/10 will not be using footasylum again. To break them up politely to ask for helpit was like I had sowrn at them. How is Footasylum returns process? - reviews.io After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. We also ensure all reviews are published without moderation. Extremely moody.I've never seen such self absorbed people. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. There was a problem. Perfect from start to finish. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Popular Christmas FAQ An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Which are the instant chat and the WhatsApp!! Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. OG Stack Longline Puffer Jacket. With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. Only response was we would receive a call within 8 hours - that was two days ago! Very disappointing.Would never order from them again! Average Delivery Time. Giving one star so I can leave this review. We hope to see you again very soon. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. As one of the UKs leading sportswear, streetwear and fashion apparel retailers, Footasylum has access to the latest collections from popular brands. Asked for a pair of trainerscould not even tell what the guy said. Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out. Shoved the card machine into our face. Companies can ask for reviews via automatic invitations. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Ordered standard delivery, was dispatched the next day & arrived the day after. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Verification can help ensure real people write reviews about real companies. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. By using a. 124.99. Footasylum UNLCKD is the apps loyalty scheme that lets users shop online and scan in-store vouchers available on the app to earn vouchers with every purchase. Which are the instant chat and the WhatsApp!! My son lost out on his Christmas presents as a result. They also offer a WhatsApp device but it doesnt work. Find out how we combat fake reviews. How long does Footasylum take to deliver? - Reviews Anyone can write a Trustpilot review. Return an item in An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. UK Returns Free return by our courier service. Great to hear that the parcel arrived so quickly. If you'd like to return your order, you can within 14 days of receipt. Hey Getta,Thanks for leaving us a great review. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Ordered some trainers at 10.30pm amd paid for next day delivery. Replies to negative reviews in < 24 hours. We also ensure all reviews are published without moderation. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! We also ensure all reviews are published without moderation. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Find out how we combat fake reviews. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Keep up the good work Terry!Thanks so much.Tanya. Take care!Thanks,Rebekah. Delivery to Australia was super cheap and very very fast! Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Footasylum Discount Code: 10% off Everything. Greater than 82% of reviewers feedback is Footasylum returns process could be better. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. To start a return, fill out the returns form that came with your order and follow the instructions on the form. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. In real life, they are dull, boring and have no character at all. They have scribbled size 7 on it. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Hey Getta,Thanks for leaving us a great review. - KM, posted 1 year ago Leave this blank if you'd like to publish your review anonymously. New Balance Junior 550 Trainer 4083286600 Childrens Footwear. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . Footasylum - YouTube Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Restrictions apply. I have sent them back the undamaged trainers in a damaged box as I received them. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Reply from Footasylum Jul 14, 2021 Hey! Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! No greeting, no please, no thank you. This arrived within only two working days and all items were delivered intact and all there. Anyone can write a Trustpilot review. I would avoid at all costs. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Alpyrex. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! We spoke to Footasylum's senior leaders . Unable to get in touch with anyone from customer service to resolve issue. - Anonymous. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. I have worked in retail for over 15 years. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. And would recommend to all my friends amd family. Still over 300 down! What Is Nike's Returns Policy? | Nike Help Tried to send Crocs back as they didnt fit my daughter. Order placed Sunday afternoon and delivered Monday afternoon. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Why have i been rejected for my return as the item was faulty? All rights reserved. Alternatively, enter your order number and email address into Hermes to monitor your delivery. They have sent them back to me and are refusing a refund. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. - Mel, posted 7 months ago This arrived within only two working days and all items were delivered intact and all there. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The lines are open from08:30 - 19:00. Extremely moody.I've never seen such self absorbed people. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Up to 60% off at Footasylum on selected women's t-shirts. Lancashire Happy from start to finish! All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also.