The only downsides were those completely out of the Excellences control: seaweed and the commute back to the airport. Room rates include meals and beverages at onsite restaurants and bars. Excellent 23,964 reviews #2 of 47 hotels in Puerto Morelos Location Cleanliness Service Value This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. The staff at ERC are nothing short of amazing. Tripadvisor performs checks on reviews. It remains our goal to be able to make all of these resorts run on 100% renewable energy that is green and clean. Contact us for more information and details about the packages and options available. Plan to use the bathroom before leaving, because there is nowhere to stop along the way! So what keeps us coming back? Our first stay in 2019, Playa Mujeres was 5-stars all they way. Generally speaking, the Cancun Hotel Zone is very safe for families. So worth the upgrades. This is by far the best all-inclusive Ive ever stayed at. The Mahi Mahi Skewer on the lunch menu was top class. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. Is Cancun Safe to Visit in 2023? | Safety Concerns | Travellers Share. They are large beautiful rooms with great amenities. When we arrived and those big wooden front doors opened to let us in, we knew we were home again! The driver was friendly andWe never leave reviews, because all the other great reviews are true about this place. Its a very smooth process. It is also lovely to read that our attentive staff members pampered all the time making you have got everything you wanted and they went above and beyond to make sure that you had a great time. The driver was friendly and We never leave reviews, because all the other great reviews are true about this place. It has been a pleasure hosting you and we look forward to seeing you back soon. The food offering is lighter compared to a full sit-down meal, but it is a great place to grab a quick lunch or breakfast. The entertainment is fun, especially the Silent Party nights. They were in and out in 15 minutes and were very flexible if they needed to come back at a later time. Wonderful!The focus is on keeping you safe. https://www.excellenceresorts.com/cancun/excellence-riviera-cancun/ The typical go-tos for bar food such as Nachos, Burgers, and Tacos are available. These cookies will be stored in your browser only with your consent. #1 of 10 all-inclusives in Puerto Morelos. At Excellence resorts, there is a wide range of rooms on offer. We actually never ran out of anything. Excellence Riviera Cancun is an adults only resort (18 years and over). Pools: The pools are gorgeous and relaxing, but get our first complaint. Its authentic Mexico and well worth a visit. They havent been too bad overall, mainly just drunk, loud, and playing music at all hours of the day. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. All the house wine is the same at every bar and restaurant and it's really bad. Overall the food selection was wide and of good quality. So, if you value privacy the Excellence club might be for you. We tend to have pretty high standards and they were all exceeded. It would be nice to have some fans to help with sweating, but not that big of a deal. Excellence Riviera Cancun: 5th time and 5 stars again - See 24,097 traveler reviews, 26,126 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. Wedding planners, along with wedding packages and honeymoon packages are available. The bar service on the beach was on point and our drinks never reached the bottoms. The day usually starts at 8:30 A.M. with yoga and ends between 10 P.M. and midnight with a band or a dance party. However, we will share your comments to our team just as your kind words.We definitely appreciate your understanding with regard to our staff members do all their best in order to remove the seaweed on a daily basis, therefore they work in vain because it has taken us by surprise how much we have had this year.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. We had the test after lunch and had results before dinner delivered in an email. Every day, fresh fruit in our room, small snacks at night. Just have the paper results ready at flight check-in at the airport. 1.6 miles from Excellence Riviera Cancun Free Wifi Pool All Inclusive Azul Beach Resort Riviera Cancun View Hotel 14,786 reviews 1.6 miles from Excellence Riviera Cancun Free Wifi Free parking Visit hotel website View more hotels in Puerto Morelos Excellent Poor 22,400 - 22,405 of 24,097 reviews djqueen Vancouver 34 78 Reviewed February 9, 2007 The test was fast and easy (its the stick in nose test). Excellence Playa Mujeres vs Excellence Riviera Cancun : r/cancun - reddit Normally, the evening entertainment is not our cup of tea, but after a few drinks, we can get on board. You are surrounded by breath taking views, lush gardens, amazing architecture. The Mile spa is really a top-class offering, but it does come at a premium price. We were there for three glorious weeks January-February 2023. What food & drink options are available at Excellence Riviera Cancun? The bartenders can make change, but this is something we wished wed done to avoid needing to ask for this each day. Please, receive our warmest regards from The Excellence Collection. If you have a longer trip, it is definitely worth it for all the small extras. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. Tapas is one of our favourite types of cuisine, so Flavour market had a lot to live up to. He got people to join activities they wouldnt have. Alejandro at the bar with the pizza oven is great too. 5th time and 5 stars again - Review of Excellence Riviera Cancun Like clockwork, the next day Jorge had the drinks queued up before we even had to ask. Unfortunately it makes enjoying frozen drinks a little bit of a problem. The other pools were pretty much the same temperature as the air around us. It means so much when it comes from our guests. This wine tastes bad. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. EXCELLENCE RIVIERA CANCUN - Updated 2023 Prices (Riviera Maya, Mexico) Package deal Contact accommodation for availability. A Lot of these all-inclusive resorts arent located near towns and local restaurants, so you need the food to be good and the Excellence does not disappoint on the food. They were lower than usual, especially the lazy river around the spa. There is certainly no lack of bars on hand in this resort, so a cold drink will always be within reach. Our driver wore a mask and we did too in the enclosed space. A couple of the restaurants are adult only as well. Amazing resort, unparalleled service, and some tips before you head out. Wonderful! The front desk already had our test scheduled based on our departure time when we checked in. All of this was done outside what I consider normal business hours. So, you were never too far away from a member of staff that could help you out. Its a really strong drink offering. The. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Prepare by getting your name on the books and grabbing a drink, or two. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. This category only includes cookies that ensures basic functionalities and security features of the website. When we called the airline, we were told by the system it was a 2-3 hour hold time as expected with weather issues. Six meandering pools wind through their grounds. We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Too many photo ops to mention!The meh.Food. Excellence Riviera Cancun - Nearby Golf?? - Cancun Forum It has been a pleasure having you with us and we look forward to seeing you back soon. We were able to get a few drinks and a beachside lunch while preparing to leave, our luggage held safely with the luggage team (another unheard of level of service if youre seeing a trend here)! Excellence Riviera Cancun is an excellent choice for an adults only all inclusive, Riviera Maya honeymoon , vacation or a wedding in Mexico. The service at the Excellence Riviera Cancun was particularly good, any issues or requests were dealt with almost immediately and you would receive a follow up phone call to confirm your request had been dealt with. The volume of activities on offer really takes this resort into the upper echelons of all-inclusive resorts in regards to keeping you entertained. My wife and I will be staying at the Excellence Riviera Cancun for 5 nights, and I'd like to play golf for a couple of those days. The Excellence Riviera Cancun is a strong offering. SPORTS & ACTIVITIES I read hundreds of reviews on Google before selecting this hotel. The famous Chitzen Itza is just a few hours away and is well worth a visit. So if you like to be close to the hustle and bustle this is the option for you. Why Playa Mujeres Should Be Your Next Vacation Destination Our room was cleaned in the morning around 10.30 am each day and there was a further turndown service and quick room spruce up in the evenings. Peek behind the bedroom curtains and it's pretty unsettling. When we visited we werent staying in the Excellence club, but we have stayed in some of the Excellence groups resorts before as Excellence club members. We look forward to welcoming you back soon to your home away from home. The Riviera Cancun resort is definitely on the more premium side for resorts in Cancun, but when you consider the quality of service, food, and the overall feeling of luxury that you get when you stay at this resort, it is well worth the premium. Toggle The Excellence Collection. Now 497 on Tripadvisor: Excellence Riviera Cancun, Riviera Maya. - Lunch: For us the best choices are Los Olas or pizza by the pool, both are great. This Asian eatery serves up a huge range of your favorite Asian staples such as sushi, ramen, tempura, udon, and Pad Thai. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun to vacation and for taking the time to write and share your opinion with other travelers. Because the ocean was not appealing, the pool areas were packed. The seaweed was bad for February, but they raked it and scoop it up almost daily to keep the beach clean. 24,051 reviews. We started off with bloody marys in the morning and progressed our way through a variety of drinks throughout the day. Offers; Suites; Deluxe Airport Transfers; Resort Map; . Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your holiday destination and for taking the time to share your feedback with the TripAdvisor readers. This is the version of our website addressed to speakers of English in the United States. Excellence Riviera Cancun: Beautiful, high quality resort with welcoming staff - See 24,088 traveler reviews, 26,116 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. Is Cancun Hotel Zone Safe to Visit? Travel Safety in 2022 Nearby attractions include Croco Cun (1.4 miles), National Reef Park of Puerto Morelos (2.1 miles), and Unico Beach (1.4 miles). He made it so fun! Still Excellenct even with safety! - Review of Excellence Riviera Excellence Club benefits: Plus, makeup and hairstyling for the bride. Its the perfect spot for a romantic dinner. As the water is pretty choppy. The destination is home to luxury resorts, two of which are Excellence Playa Mujeres and Beloved Playa Mujeres - both honored with TripAdvisor Travelers' Best of the Best award this year due to offering guests a complete experience of world-class service and luxury amenities. Unfortunately we were too stressed out to remember names, so all we can say is, "Thank you, Excellence. Review collected in partnership with this hotel. The location of this restaurant is really lovely. The grounds are gorgeous. Other than requiring masks the Cancun airport was operating like it always has. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. We went to the concierge and they printed out results for us, which they already had tied to our room. Excellence Cancun had a very similar feel and layout but with some noticeable differences, many due to COVID. Also, there are dress codes at the restaurants, so you can see the attire needed in the app and pack accordingly. We would suggest booking before you go. Firstly, if you like swimming in the ocean, this isnt the most ideal place to swim. Honestly, this is something I dont really like about the Excellence resorts there is too much choice. On average the Riviera Cancun location comes in around 10-15% cheaper than the adults-only resorts in Playa Mujeres. We don't do repeat's on any other holidays we take, but there's so much about ERC that makes us come back again and again. We visited the Excellence Riviera Cancun Resort for 9 nights and spent time providing a full tour and review, including room tours of the Junior Suite, 2 Story Rooftop Terrace Suite and exclusive. We interacted with dozens of excellence team members and all were happy, eager to assist, and seemed genuinely concerned with your experience. The Good. COVID Safety: We are vaccinated, so felt safe traveling. COVID Safety: We are vaccinated, so felt safe traveling. Excellence Riviera Cancun 24,095 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! - Dinner: Food and service is great everywhere like always. Thank you to all the employees of the resort from bartenders, waiters, chefs, entertainment people, cleaners, pool guys, concierge and everyone else who makes The. The food was where the disappointment came. New Health & Safety Protocols; The Excellence Collection. Tripadvisor performs checks on reviews. We never leave reviews, because all the other great reviews are true about this place. The other downside to the beach is that the staff are constantly battling an accumulation of seaweed that washes ashore. All of the team members go above and beyond for service. Excellence Riviera Cancun - Adults Only All Inclusive 9.4/10 Exceptional See all 1,026 reviews Popular amenities On private beach Pool Free WiFi Breakfast included Parking included All-inclusive Carr. Its a must-try if you like Asian food and was our favorite restaurant on the resort. All of the staff wore masks the entire time in 90 degree heat to make sure the guests felt safe, which is no easy thing to do. You can go elsewhere and pay double or triple and not receive the care that we did at Excellence. There are daily specials that are offered on Spa treatments every day, so its worth checking these out as it makes the Spa a lot more affordable. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. When you actually compare it to its sister hotels in Playa Mujeres you can actually look at this Excellence resort as being competitively priced. We had issues getting an appointment when we visited. Excellence Playa Mujeres A Comprehensive Review 2023, Our Best All-Inclusive Resorts In Puerto Vallarta for Food, Our Best All-Inclusive Resorts in Los Cabos for Food. Our driver wore a mask and we did too in the enclosed space. Designed to celebrate the beauty of the Riviera Maya, all of our suites feature indoor and outdoor living spaces that . Dear guest, First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with the TripAdvisor community. The resort was about 60% capacity, plenty of time for extras - we didn't really see a difference. By 9:00 am almost all them are shoved under somebody's chair who isn't even there. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Riviera Maya Destination Weddings | Excellence Riviera Cancun What you need to know about Excellence Riviera Cancun & Traveling in It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. Excellence Riviera Cancun. We also use third-party cookies that help us analyze and understand how you use this website. If you stay in an Excellence Club room the bottles in your room are upgraded to premium spirits. On top of everything, the entertainment team was superb. Entertainment and hospitality went above and beyond. This is the place to be if there is any game or sporting event. Yes, Wi-Fi is included and is available throughout the resort. Restaurants: - Breakfast Buffet: There is plexiglass between you and the food, so the workers fill your plate for you. The shows are noisy so look to stay closer to the SPA or outlying areas if you like your beauty sleep.The ugly.The ocean is not accessible due to a surge in algae. They are friendly and helpful at all times. We were lucky to get one for the end of the week. Masks are required on flights and airport. Own or manage this property? Before you arrive, try and request a room in building 1, its the shortest walking distance to all of the main areas. If you go to dinner earlier, the wait will be short or nonexistent. Yes, a shuttle service from the airport can be requested. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. Located a 25-minute drive from the resort. The Excellence resorts are known for their impeccable service and the Riviera Cancun location is no different. The real differentiator is the staff. This is a lovely little beach town that doesnt have the nightclubs and throngs of tourists that you will find in the main Cancun area. 90'ish degrees. It is not necessary. Gonzalo literally made every activity fun. Visit hotel website. Does the Excellence Riviera Cancun offer a shuttle service from the Airport. The night before our departure our flights got rearranged due to weather. We are also disappointed to read that our service was slow because this is certainly not indicative of the standards which we are known for, and from which our customers have come to expect and deserve. The front desk asked for the number and informed us they would call for us. Located a short 20-minute drive from the airport, it really is the perfect location for a secluded feeling holiday that is actually quite close to amenities. On the flip side of that if you like to be in amongst the activity and mingling with other guests then the Excellence club may not be for you. Over the years, The Excellence Collection has been working hard to replace the standard forms of power in our Mexican resorts with pure green energy.